Cancellations, Refunds, & Replacement Policies:
We understand that sometimes things don’t always go according to plan so we have made this Refund/Replacement Policy for you!
Customers are allowed to make changes to orders placed within 12 hours of making their purchases. We do not accept changes of orders outside the 12 hours window because our orders are automatically sent to our fulfillment and logistics for processing the next morning.
Buyers are not allowed to cancel their purchases after their orders are shipped.
If you made a mistake with your order details or shipping address. Please CONTACT US and we will gladly assist you if the order has not yet been shipped.
If you received an item that is damaged, faulty, or the wrong item we will happily replace the item at no additional cost to you. Please contact us within 7 days after receiving your order.
If you receive an item that is in the wrong color or size than the one you originally order, please email us a picture of the item(s) and its original packaging within 48 hours upon receipt of the order to get your correct one shipped out.
We will offer you Free Replacements at no additional cost if it falls under the below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- We sent the wrong item – size, style, color.
- Any unartificial breakage under warranty.
Our Refund Policy Lasts 30 Days:
If you wish to request a refund, you must wait till you receive your product before you return the package in its new, unopened, original condition, back to us.
Customers will be responsible for shipping the items back to our warehouse.
Please send us the tracking number so we can help track your return packages. Once we receive your item, inspect the product, we’ll grant you the full refund, minus shipping.
* Our team will inspect/verify the photo(s) before we issue out a replacement or refund. We reserve the right to refuse any replacement and refund if it does not meet the above criteria.
* The return address will be sent after approval of return application.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, please contact us. Please note that it may take some time before your refund is officially posted on your credit card statement. Please allow up to 5-10 business days.
Email: [email protected] (Recommend)
Phone: +86 178 1918 7076 (UTC/GMT+08:00 9am-10:30pm, English Service)