How does my order get processed?
1. A confirmation email with all your order details will be sent to you once your order is received. And we will begin processing your order very soon. You can also track your order from Track Order Details.
2. A tracking number will be sent to you by e-mail once items shipped out.
3. Shipping details please check the following table:
|Contiguous United States
|Alaska & Hawaii
1) The delivery time in above table refers to Calendar Days.
2) Delivery Time does not include the processing time required to process your order from the date your order is placed. Processing time is usually 1-2 business days.
3) If you require customization or monogramming service, please allow for four or more working days in the processing time.
4) P.O. Boxes and Military Addresses (APO, FPO) cannot be delivered.
5) Make sure to confirm your shipping address before and after your order is placed, as later change of address may incur additional charges.
How can I change or cancel my order?
If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order could be modified or refunded only before we ship out the item. Feel free to reach out to us at firstname.lastname@example.org for additional help.
Do I need to pay for taxes/duties?
Yeslights will cover taxes and custom clearance for all customers, so you won’t need to worry about taxes and duties.
Why shipment delay?
Most cases of delays will be caused by holidays, natural disasters, or carrier delays. If you need any additional help, please contact our customer service.
My order never arrives. What should I do?
If you haven’t received your package within the standard delivery time, please follow the steps below:
1. Check the status of your order with tracking number first;
2. Contact our customer service immediately for assistance.
Missing items or damaged items?
Please contact us without any hesitation. It would be appreciated that notify us of any missing item or mistake within 3 business days of receiving the order so that we would effectively make it right for you.